Refund & Cancellation Policy

Last Updated: 18 August 2026

Thank you for choosing Shikshanest Digital.

This Refund & Cancellation Policy explains the terms applicable to purchases made through ShikshanestDigital.com, including online courses, live masterclasses, workshops, webinars, digital products and other paid learning programs offered by Shikshanest Digital.

By making a purchase, you acknowledge and agree to this policy.

1. General Policy

Because our products and services may include digital content, online courses, downloadable resources and access to learning materials, refunds may be subject to specific conditions.

The applicable refund terms may vary depending on the product or course purchased.

Any refund promise or special refund period specifically displayed on a course or product sales page will take precedence over the general terms of this policy for that particular purchase.

2. Online Courses

For paid online courses, we recommend that customers review the course description, curriculum, duration, included materials and other available information before making a purchase.

Refund Eligibility

Unless a different refund period is clearly stated on the relevant course sales page, a refund request may be considered only if:

  • The request is made within 7 days of purchase; and
  • The course has not been substantially consumed; and
  • The request meets the applicable conditions described below.

For this policy, substantial consumption may include downloading or accessing a significant portion of course materials, completing a significant portion of lessons, or otherwise using the course extensively.

Where digital course access or downloadable content has been substantially used, a refund may not be available.

3. Live Classes, Webinars & Masterclasses

For live classes, webinars and masterclasses, cancellation and refund eligibility may depend on the timing of the request.

Before the Event

If you cannot attend a paid live session, please contact us as early as possible.

Where appropriate, we may offer:

  • Transfer to another scheduled session
  • Access to a recording, where available
  • Credit toward another eligible program

A monetary refund may not be available for cancellations made close to the scheduled event or after the event has started.

After the Event

Once a live session, webinar or masterclass has been delivered, refunds generally will not be available unless otherwise stated on the specific event page or required by applicable law.

4. Digital Products & Downloads

For digital products such as:

  • E-books
  • Templates
  • Guides
  • Digital files
  • Downloadable resources
  • AI prompt collections
  • Other downloadable materials

refunds may generally not be available once the digital product has been delivered or downloaded, unless otherwise stated at the time of purchase or required by applicable law.

Please review the product description carefully before purchasing.

5. Duplicate Payments

If you believe you have accidentally made a duplicate payment for the same product or course, please contact us as soon as possible.

After verifying the transaction, we may process a refund for the confirmed duplicate payment.

6. Failed or Unsuccessful Transactions

If money has been deducted from your account but your order or course registration was not successfully completed, please contact us with the relevant transaction details.

We will review the payment status and, where appropriate, coordinate with the payment provider to resolve the issue.

If the payment was not successfully received by us, the amount may be reversed or refunded through the applicable payment system.

7. Course Access Problems

If you have purchased a course but are unable to access it because of a technical or account-related issue, please contact our support team.

We will first attempt to resolve the access problem.

A technical access issue by itself does not automatically mean that a refund will be issued where the course remains available after the issue is resolved.

8. Refund Request Process

To request a refund, email:

support@shikshanestdigital.com

Please include:

  • Your full name
  • Email address used for the purchase
  • Course or product name
  • Date of purchase
  • Order or transaction ID, if available
  • Reason for the refund request

Providing complete information will help us process your request more efficiently.

9. Refund Review

Refund requests are reviewed individually based on:

  • The date of purchase
  • The type of product or service
  • Course or content usage
  • Applicable refund terms displayed at purchase
  • Payment status
  • The reason for the request
  • Any applicable legal requirements

Submitting a refund request does not automatically guarantee approval.

10. Approved Refunds

If a refund is approved, it will generally be processed through the original payment method or applicable payment provider.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Shikshanest Digital does not control the processing time of external banks or payment providers.

11. Promotional Offers & Discounts

Courses or products purchased during promotional campaigns, special offers, discounted pricing or bundled offers may have specific refund conditions.

Where special refund terms are displayed with the offer, those terms will apply to the relevant purchase.

12. Unauthorized Sharing or Misuse

Refunds may not be available where a customer has:

  • Shared course login credentials
  • Distributed paid course materials
  • Copied or redistributed course content
  • Recorded paid sessions without authorization
  • Resold course materials
  • Engaged in fraudulent activity
  • Violated our Terms & Conditions

We reserve the right to suspend or terminate access in cases of serious misuse or unauthorized distribution.

13. Cancellation by Shikshanest Digital

In rare circumstances, Shikshanest Digital may need to cancel, postpone or discontinue a course, workshop, webinar or other learning program.

If we cancel a paid program and cannot provide an appropriate alternative, we may provide a refund or other suitable resolution, subject to the circumstances and applicable law.

If a session is postponed, we may offer an alternative date, recording or other reasonable option.

14. Third-Party Purchases

If you purchase a third-party product or service through an affiliate link on ShikshanestDigital.com, the refund and cancellation policy of the third-party provider will apply.

Shikshanest Digital does not control or process refunds for products purchased directly from third-party companies.

For such purchases, you should contact the relevant provider.

15. No Guaranteed Results

Purchasing a course does not guarantee:

  • Employment
  • Income
  • Business growth
  • Customers
  • Leads
  • Freelancing clients
  • Advertising results
  • Search engine rankings
  • Social media growth
  • Course sales
  • Any particular financial or professional outcome

The results of applying educational information depend on individual effort, implementation, experience, market conditions and many other factors.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page and reflected in the “Last Updated” date.

The policy applicable to a purchase will generally be the policy and specific terms presented at the time of purchase, subject to applicable law.

17. Contact Us

For refund, cancellation or payment-related enquiries, please contact:

Shikshanest Digital

Email: support@shikshanestdigital.com

Website: ShikshanestDigital.com

For faster assistance, please include your purchase email address and transaction/order details.

Shikshanest Digital

Learn Digital. Build Skills. Grow Online.

Shikshanest Digital is a digital learning and knowledge platform from Shikshanest, providing practical digital content, courses, tutorials, resources and insights covering digital marketing, AI, SEO, social media, online business and other digital skills.